Caia Beauty offers a 90-Day Money-back guarantee as a form of assurance!

HOW TO CLAIM YOUR MONEY BACK:

1. If you are not completely satisfied with our product, email a customer care representative at support@caiabeauty.com, sharing your review and money-back request. Items sent back to us without first requesting a return will not be accepted.

2. Once approved, return the product (in its original packaging) via a trackable mail service 10 days from the date of delivery to the address provided by our customer care representative.

Return Address:

Caia Beauty LLC

2700 E Independence Blvd

Charlotte, NC 28205

Customers are responsible for shipping costs back to Caia Beauty. The refund is calculated as such: Customer total order minus S&H (provided by our customer care representative) minus a 20% restocking fee.

Since Caia Beauty incurs shipping costs to provide free shipping, customers who choose to return a product will be responsible for paying the initial shipping and handling fee (S&H), which will be calculated using UPS shipping rates.

3. Incomplete, indecipherable or illegible claims will be deemed invalid.

4. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.

If more than 15 business days have passed since we approved your return, please contact us at support@caiabeauty.com.

REFUND POLICY FOR CAIA BEAUTY ATTRACTION E-BOOK COURSE (140+ PAGES)

If for any reason you are not fully satisfied with the contents of the book or the product in general, we offer a hassle-free refund policy. Simply contact our customer support team within 30 days of your purchase, and we will promptly process a full refund for you. No questions asked.

MULTIPLE REFUNDS & MULTIPLE ITEMS REFUND POLICY

To prevent fraud & protect Caia Beauty from customers abusing the return policy, Caia Beauty limits all returns to up to 2 items per customer. Any refunds that are requested outside of two items will be given the option to exchange for another product. 

To prevent fraud and protect Caia Beauty from customers abusing the return policy, Caia Beauty has the right to refuse a return/refund if the customer has taken advantage of the policy previously. For example, if a customer has returned one product, then decides to initiate another return afterward to attempt to get their money back despite using the product, Caia Beauty has the right to refuse any additional returns or refunds after the first refund. This policy applies to any/all returns for the same order or with new orders. It is at Caia Beauty' sole discretion to refuse additional refunds/returns after one has already been granted.

A product must be returned in order for a refund to take place, even if it has been used in its entirety.

INTERNATIONAL REFUND POLICY (OUTSIDE OF THE USA)

“International” is defined as any and all countries outside of the United States of America.

All international sales are final and are under no circumstance eligible for a refund.

Partial refunds will be determined on an individual basis.

INTERNATIONAL RETURNS POLICY (OUTSIDE OF THE USA)

All sales are final on all international sales and no returns will be considered.

Stolen/Lost packages are deemed the customer's responsibility (unless insured shipping is purchased) and damaged packages are the only packages that will be re-shipped.

ORDER CANCELLATION

Orders canceled prior to fulfillment are entitled to a full refund.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right. Please note that we are not responsible for damages that occur after the item has been delivered or during any subsequent handling or usage.

BAD ADDRESSES

In the event that we are unable to process your order due to a bad address, we will attempt to contact you multiple times for an accurate address. If we do not receive a response within a reasonable time frame, we reserve the right to hold your product until we receive a response.

FAILED DELIVERIES

Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.

Restrictions:

• Orders canceled prior to fulfillment are entitled to a full refund.

• We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.

• Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.

• Packages lost by the shipping carrier are not eligible for a refund. In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.

• If a product is damaged within transit, Caia Beauty will reship it at no additional cost. Caia Beauty will not refund an order if it is stolen or lost in transit (unless insured shipping is purchased).

• All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly about where the package was left.

• Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Caia Beauty is not responsible for redirecting the shipment to the correct address or bearing the cost of changing an address mid-transit.